Omega Security Engine Pro — Documentation

Version 1.0.0 Omega Web Apps omegawebapps.com

Omega Security Engine Pro is built for uptime‑critical, privacy‑focused, and high‑traffic WordPress environments. If you need help, our support team is here to assist you.

6. Support

For support, contact Omega Web Apps / Alpha & Omega Limited via your customer dashboard.

When opening a support ticket, please include the following information to help us diagnose issues quickly:

• WordPress version
• PHP version
• Theme name
• Active plugins
• Omega Security Engine Pro version
• Hosting provider
• Any recent changes (updates, migrations, new plugins)
• Relevant log entries from the Security Logs tab
• File Monitor or Malware Scanner results (if applicable)

6.1 Response Times

Support is prioritized for:

• Unlimited Sites license holders
• Production‑critical issues
• Security‑related incidents

6.2 What We Can Help With

• Firewall configuration
• Login protection issues
• Malware scanner results
• File integrity alerts
• Hardening configuration
• IP blocking and whitelisting
• Compatibility issues

6.3 What We Cannot Help With

• Custom development
• Server administration unrelated to the plugin
• Fixing malware infections outside the plugin’s scope
• Debugging unrelated plugin or theme code