Omega Security Engine Pro — Support

Version 1.0.0 Omega Web Apps omegawebapps.com

Omega Security Engine Pro is engineered for uptime‑critical, privacy‑focused, and high‑traffic WordPress environments. It applies every security protection that a WordPress plugin can safely apply, including optional, isolated .htaccess hardening for Apache servers. Support is available for plugin‑related issues only.

6. Support

For support, contact Omega Web Apps / Alpha & Omega Limited via your customer dashboard.

When opening a support ticket, please include the following information to help us diagnose plugin‑related issues quickly:

• WordPress version
• PHP version
• Theme name
• Active plugins
• Omega Security Engine Pro version
• Hosting provider
• Any recent changes (updates, migrations, new plugins)
• Relevant log entries from the Security Logs tab
• File Monitor or Malware Scanner results (if applicable)

6.1 Response Times

Support is prioritized for:

• Unlimited Sites license holders
• Production‑critical issues
• Security‑related incidents
• Plugin malfunction or reproducible bugs

6.2 What We Can Help With

Support covers issues directly related to the operation of Omega Security Engine Pro:

• Firewall configuration and behavior
• Login protection issues
• Malware scanner results and false positives
• File integrity alerts
• Hardening configuration
• IP blocking and whitelisting
• Compatibility issues with major builders and WooCommerce
• Plugin activation or dashboard issues
• .htaccess hardening issues inside the Omega marker block (Omega can assist only with rules it generated)

6.3 What We Cannot Help With

To protect your site and ensure safety, support does not include:

• Custom development or custom code fixes
• Editing wp-config.php, .htaccess, or Nginx configuration outside the Omega marker block
• Server administration or hosting configuration
• Fixing malware infections outside the plugin’s auto‑heal scope
• Debugging unrelated plugin or theme code
• Fixing issues detected by Omega Web Metrics
• Applying security headers, HSTS, or cookie flags
• Fixing mixed content or HTTPS redirect issues
• Database prefix changes or database repair
• Cloudflare, LiteSpeed, or CDN configuration
• Repairing overwritten or corrupted .htaccess files not created by Omega

These tasks require a qualified developer or your hosting provider. Omega Security Engine Pro can only assist with its own hardening rules, which are isolated, reversible, and backed up.

6.4 When to Use Omega Web Metrics Instead

Use Omega Web Metrics for full diagnostics, including:

• Security header analysis
• HTTPS/HSTS issues
• Mixed content detection
• Cookie flag issues
• Server‑level configuration problems
• Plugin impact and performance issues
• SEO, UX, and image optimization issues

Omega Security Engine Pro protects your site. Omega Web Metrics diagnoses deeper issues that no plugin can fix automatically.