Digital software delivery, refunds and statutory remedies.

1. Scope

This policy applies to the ten current OmegaWebApps software products sold through omegawebapps.com unless a signed product-specific agreement states otherwise. Each product is sold separately for the platform/version identified at checkout.

2. Digital-product nature

After successful payment, digital software can ordinarily be downloaded, retained, copied and inspected. That makes it different from a physical item that can simply be returned. Accordingly, a change of mind does not ordinarily create a discretionary refund once delivery/access has been successfully supplied, subject always to mandatory law.

3. Failed delivery

If Stripe confirms payment but the download redirect or delivery fails, do not repurchase solely to obtain another link. Contact Support with the purchase email, product and transaction reference. We will verify the order and ordinarily re-deliver the correct product or provide another secure delivery method. If verified supply cannot reasonably be completed, an appropriate remedy will be provided.

4. Faulty or corrupted software

If the supplied package is corrupted, incomplete, inaccessible or materially defective in a supported environment, we may first attempt re-delivery, corrected files, technical remediation or replacement. Where the failure is substantial or cannot be remedied within the period required by applicable law, the customer may have additional statutory remedies.

5. Material misdescription

The product should materially match its description at the time of purchase. Report the product/order, the statement relied on, the material difference and supporting evidence. We will assess the current versioned package, product page, documentation and transaction context and provide the remedy required by law or otherwise appropriate.

6. Duplicate payments

A verified accidental duplicate payment for the same customer/product may be reversed/refunded. Provide both transaction references, date/amount and purchase email.

7. Wrong product or platform selected

Pure HTML and WordPress editions are separate products. A mistaken selection does not automatically create a refund right after delivery. Contact us as soon as possible, preferably before using/downloading the product further. We will consider whether access occurred, whether an exchange can be safely made and any mandatory legal rights.

8. Compatibility and environment

Before purchase, customers should review requirements. Examples of environment limitations include missing AVIF/WebP server codecs, Nginx ignoring .htaccess, third-party theme/plugin/script conflicts, hosting restrictions and browser/server behaviour. We will distinguish a defect in the supplied product from an external environment limitation as reasonably as possible.

9. Outcome expectations

A refund is not automatically due because a search ranking does not increase, a scanner does not identify a particular threat, a performance score does not reach a target, or static diagnostics differ from a browser field metric. Those outcomes depend on systems outside the product and are not guaranteed. A genuine product defect remains subject to applicable remedies.

10. Customer-caused problems

A discretionary refund may be refused where the issue is caused by unsupported modification, incorrect installation/configuration, failure to follow documentation, use outside authorised scope, corrupted customer systems or third-party conduct outside our responsibility. This does not remove a mandatory remedy where the law still provides one.

11. Updates and later versions

A later version, improvement, correction, promotion or price change does not automatically create a right to refund or free major-version upgrade for an earlier purchase unless the applicable offer/mandatory law says otherwise.

12. Refund method and processing

Approved refunds are ordinarily returned to the original payment method. Stripe/banks may take additional time to display the credit. Currency conversion or bank fees outside our control may affect the amount displayed by the customer's bank.

13. Request information

• Purchaser name/contact email.
• Stripe/order/transaction reference.
• Exact product and platform/version.
• Purchase/delivery date.
• Clear explanation and reproduction steps.
• Relevant non-sensitive screenshots/error messages.
• The remedy requested.

Never send passwords, private keys or full card information.

14. Assessment and support

We may request information reasonably necessary to verify the transaction and reproduce the problem. We may offer a corrected package, re-delivery, configuration guidance, replacement or another lawful remedy. A customer is not required to accept an alternative where applicable law gives them a right to a refund.

15. Chargebacks and disputes

Contact us before initiating a chargeback where practical so a delivery/product problem can be investigated. This does not remove any lawful payment-provider or consumer right. We may provide relevant transaction, delivery and correspondence evidence when responding to a dispute.

16. Effect of a full refund

Where a purchase is lawfully cancelled/refunded in full, commercial licence/access rights associated only with that refunded transaction may end to the extent permitted by the applicable software/open-source licence and law. Open-source rights already granted under an applicable licence are not revoked contrary to that licence.

17. Consumer guarantees and mandatory rights

Nothing in this policy excludes or restricts a mandatory right or remedy. Where the New Zealand Consumer Guarantees Act 1993 applies, qualifying consumers may have statutory guarantees and remedies. The Fair Trading Act 1986 also governs commercial representations. Customers outside New Zealand may have mandatory rights under their local law where those laws apply.

18. Business transactions

Where the customer is in trade, any valid contracting-out or negotiated refund arrangement applies only if the requirements of New Zealand law are met. A public website statement alone does not create an unlawful exclusion of mandatory rights.

19. Changes and governing law

This policy is governed by New Zealand law, subject to mandatory rights elsewhere. The version in effect at the transaction date will generally govern that transaction unless a signed agreement or mandatory law provides otherwise.

20. Contact

Email support@omegawebapps.com or use Contact.