Refund Policy

1. Digital Product Refund Policy

All Omega Web Apps products — including the Omega Performance Engine, Omega SEO Engine, and Omega Image Engine — are delivered as non‑returnable digital goods. Once a product has been downloaded, it cannot be “returned,” and therefore all sales are final.

Refunds are only provided where required under the New Zealand Consumer Guarantees Act (CGA) or other applicable law.

2. When Refunds May Be Granted

A refund may be issued if:

• The product was not delivered after purchase
• The download link failed and support could not resolve the issue
• The product was incorrectly described under New Zealand consumer law

Refunds are not issued for:

• Change of mind
• Purchasing the wrong product
• Incompatibility with third‑party plugins, themes, or hosting environments
• Misconfiguration of your server or WordPress installation
• Expectations not aligned with documented product capabilities

3. Technical Support Before Refund Requests

If you experience an issue, our support team will work with you to resolve it. Most issues are caused by caching layers, conflicting plugins, or hosting configurations and can be resolved quickly.

Refund requests must include proof of the issue and confirmation that you have attempted troubleshooting with our support team.

4. Lifetime Licensing Clarification

All Omega Engine licenses are lifetime licenses for the version provided at the time of purchase. This means you may use the purchased version indefinitely.

Lifetime licensing does not include:

• Guaranteed updates or future versions
• Ongoing development or new features
• Compatibility with future WordPress releases
• Compatibility with all third‑party plugins or themes

Software is provided as‑is, where‑is, with no obligation for updates.

5. How to Request a Refund

To request a refund under New Zealand consumer law, contact us at:

contact@omegawebapps.com

Please include:

• Your order email
• The product purchased
• A description of the issue
• Steps you have already taken with support

6. Legal Compliance

This Refund Policy complies with the New Zealand Consumer Guarantees Act (CGA) and applies to all Omega Web Apps products and digital software distributed by Alpha & Omega Limited.