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Support
Technical Support for the Omega Engine Suite
Welcome to the official support center for Omega Web Apps. This page provides installation guidance, configuration help, troubleshooting steps, compatibility notes, and technical documentation for all four Omega engines:
- Omega Performance Engine — High‑stability WordPress performance optimization
- Omega SEO Engine — Unified metadata, schema, and SEO automation
- Omega Image Engine — Fully local image creation, WebP/AVIF generation, and picture‑tag delivery
- Omega Security Engine Pro — Enterprise‑grade firewall, malware scanning, brute‑force defense, and file integrity monitoring
All Omega engines are engineered for real‑world production environments, zero telemetry, and commercial‑grade stability. If you need help beyond the documentation below, our support team is available to assist.
Omega Performance Engine — Support
Installation
- Upload the ZIP file via Plugins → Add New → Upload Plugin.
- Activate the plugin normally.
- The engine begins optimizing output immediately.
Configuration
- No settings panel required — the engine runs safely in the background.
- Compatible with all major themes, builders, and WooCommerce.
- Safe defaults ensure zero breakage on activation.
Troubleshooting
- Layout issues? Clear plugin, server, and CDN cache.
- Missing CSS? Ensure no other optimization plugin is stripping assets.
- Slow site? Check for heavy third‑party scripts or oversized images.
- Conflicts? Disable other performance plugins temporarily.
Compatibility
- Works with Cloudflare, LiteSpeed, NGINX, and Apache caching.
- Safe for WooCommerce, LMS platforms, and membership sites.
- Compatible with Elementor, Divi, Bricks, Gutenberg, and classic themes.
Omega SEO Engine — Support
Installation
- Upload the ZIP file via Plugins → Add New → Upload Plugin.
- Activate the plugin normally.
- Metadata generation begins immediately.
Configuration
- SEO Engine automatically generates titles, descriptions, Open Graph tags, and schema.
- No manual input required for standard operation.
- Compatible with Yoast, RankMath, and SEOPress (disable duplicate metadata).
Troubleshooting
- Wrong metadata? Clear cache and ensure page content is updated.
- Schema missing? Test using Google’s Rich Results Test.
- Conflicts? Disable competing SEO/meta/schema plugins.
Compatibility
- Works with all major builders and themes.
- Outputs clean JSON‑LD schema for pages, posts, products, and custom types.
- Compatible with WooCommerce product metadata.
Omega Image Engine — Support
Installation
- Upload the ZIP file via Plugins → Add New → Upload Plugin.
- Activate the plugin normally.
- The engine begins scanning your Media Library immediately.
Configuration
- Image Engine generates WebP, AVIF, retina variants, and responsive sizes locally.
- Automatically rewrites <img> tags into perfect <picture> structures.
- Hero images receive
fetchpriority="high"automatically. - No cloud processing, no CDN, no external API calls.
Troubleshooting
- Images not updating? Clear cache and regenerate thumbnails.
- Missing WebP/AVIF? Ensure your server supports GD or Imagick.
- Layout shifts? Check for missing width/height attributes in original uploads.
- Conflicts? Disable other image optimization plugins.
Compatibility
- Works with all themes and builders.
- Compatible with WooCommerce product images.
- Safe for high‑traffic, media‑heavy sites.
- Fully local — no cloud, no CDN, no filename corruption.
Omega Security Engine Pro — Support
Installation
- Upload the ZIP file via Plugins → Add New → Upload Plugin.
- Activate the plugin normally.
- The engine begins protecting your site immediately with early‑load firewall rules.
Configuration
- Enable the PHP Firewall for early‑load request blocking.
- Configure Login Protection (recommended: 5 attempts, 30‑minute lockout).
- Enable Hardening rules such as XML‑RPC disable and REST API restriction.
- Run File Integrity Scan to create your first snapshot.
- Run Malware Scan to detect suspicious PHP patterns.
Troubleshooting
- Locked out? Remove your IP from
blocked_ips.jsonor wait for lockout expiry. - Firewall blocking legitimate requests? Review logs and whitelist the IP.
- File Monitor alerts? Check for recent plugin/theme/core updates.
- Malware scan warnings? Review flagged files and restore from backup if needed.
- .htaccess issues? Remove Omega rules via the Hardening tab or manually via FTP.
Compatibility
- Safe for WooCommerce, LMS platforms, membership sites, and high‑traffic environments.
- Compatible with Elementor, Divi, Bricks, Gutenberg, and classic themes.
- Works with Cloudflare, LiteSpeed, NGINX, and Apache.
- Fully local — no cloud scanning, no telemetry, no external API calls.
🔐 Security Headers
- For guidance on adding modern security headers such as HSTS, CSP, X‑Frame‑Options, Permissions‑Policy, and more, see the full Security Headers Guide.
Omega Web Metrics Engine — Support
Installation
- Upload the ZIP file via Plugins → Add New → Upload Plugin.
- Activate the plugin normally.
- The engine begins scanning your site immediately.
Configuration
- No configuration required — Omega Web Metrics is fully automatic.
- All diagnostics run locally with zero cloud dependency.
- Compatible with all themes, builders, plugins, and WooCommerce.
Troubleshooting
- Scan not starting? Ensure admin‑AJAX is not blocked by a security plugin.
- Missing results? Clear cache and ensure the page is publicly accessible.
- Incorrect metrics? Disable HTML minification temporarily.
- Scan freezing? Increase
max_execution_timeto 120 seconds.
Compatibility
- Works with all caching plugins and CDNs.
- Compatible with WooCommerce, LMS platforms, and membership sites.
- Fully theme‑agnostic and builder‑agnostic.
- 100% local — no telemetry, no external API calls.
🔐 Security Headers
- For guidance on adding modern security headers such as HSTS, CSP, X‑Frame‑Options, Permissions‑Policy, and more, see the full Security Headers Guide.
Support Options
- Email Support: contact@omegawebapps.com
- Documentation: Included inside each engine’s ZIP file
- Bug Reports: Submit via the Contact page
- Feature Requests: Submit via the Contact page
- Note: Software is provided as‑is. Updates, upgrades, and future versions are not guaranteed.
- Refund Policy: View Refund Policy