Omega Web Metrics Pro support

• Product: Omega Web Metrics Pro
• Platform/version: Pure HTML 2.0.1
• Hosting/server stack and PHP version.
• Exact action being attempted and exact error/status text.
• Relevant URL/path/attachment ID/scan or batch context without sending passwords or secret keys.
• Whether the issue occurs on staging, production or both.
• What changed immediately before the issue appeared.
• Screenshots or copied log excerpts that do not expose credentials, private keys or payment secrets.

Do not send hosting passwords, cPanel credentials, private keys, Stripe secret keys or other authentication secrets.

Support scope and product boundaries

Server request duration is not browser page-load time. Static accessibility heuristics do not measure contrast, focus order, assistive-technology behavior or interaction latency. SEO diagnostics are technical checks, not ranking guarantees. Asset/code footprint is a bounded static heuristic, not CPU/database/browser profiling.

Third-party hosting, WordPress/themes/plugins, CDNs, browsers, search engines and server modules remain outside OmegaWebApps' direct control. Support can explain the product's documented behavior and help interpret its evidence, but cannot guarantee outcomes controlled by those external systems.