Omega Web Metrics support

• Product: Omega Web Metrics
• Platform/version: WordPress Plugin 2.0.0
• Hosting/server stack and PHP version.
• Exact action being attempted and exact error/status text.
• Relevant URL/path/attachment ID/scan or batch context without sending passwords or secret keys.
• Whether the issue occurs on staging, production or both.
• What changed immediately before the issue appeared.
• Screenshots or copied log excerpts that do not expose credentials, private keys or payment secrets.

Do not send hosting passwords, cPanel credentials, private keys, Stripe secret keys or other authentication secrets.

Support scope and product boundaries

Server-side request evidence is not the same as real-user/browser performance. Accessibility checks are static heuristics, not a conformance certification. Plugin footprint is bounded static analysis, not runtime CPU/database profiling. SEO/security categories are diagnostic evidence, not guarantees of ranking or security.

Third-party hosting, WordPress/themes/plugins, CDNs, browsers, search engines and server modules remain outside OmegaWebApps' direct control. Support can explain the product's documented behavior and help interpret its evidence, but cannot guarantee outcomes controlled by those external systems.