Omega Performance Engine Pro support

• Product: Omega Performance Engine Pro
• Platform/version: Pure HTML 2.0.1
• Hosting/server stack and PHP version.
• Exact action being attempted and exact error/status text.
• Relevant URL/path/attachment ID/scan or batch context without sending passwords or secret keys.
• Whether the issue occurs on staging, production or both.
• What changed immediately before the issue appeared.
• Screenshots or copied log excerpts that do not expose credentials, private keys or payment secrets.

Do not send hosting passwords, cPanel credentials, private keys, Stripe secret keys or other authentication secrets.

Support scope and product boundaries

No optimization engine can guarantee a specific Lighthouse/Core Web Vitals score because browser, hosting, network, third-party scripts and layout remain material. Nginx ignores .htaccess; server-delivery rules must be translated manually. Aggressive removal options require testing because copied CMS assets may still be required by site-specific markup.

Third-party hosting, WordPress/themes/plugins, CDNs, browsers, search engines and server modules remain outside OmegaWebApps' direct control. Support can explain the product's documented behavior and help interpret its evidence, but cannot guarantee outcomes controlled by those external systems.