Omega Image Engine Pro support

• Product: Omega Image Engine Pro
• Platform/version: Pure HTML 2.0.1
• Hosting/server stack and PHP version.
• Exact action being attempted and exact error/status text.
• Relevant URL/path/attachment ID/scan or batch context without sending passwords or secret keys.
• Whether the issue occurs on staging, production or both.
• What changed immediately before the issue appeared.
• Screenshots or copied log excerpts that do not expose credentials, private keys or payment secrets.

Do not send hosting passwords, cPanel credentials, private keys, Stripe secret keys or other authentication secrets.

Support scope and product boundaries

AVIF/WebP availability depends on the server image editor and installed codecs. Responsive variants improve delivery options but do not guarantee a particular Lighthouse/Core Web Vitals score. HTML rewrite support is for eligible local markup; unusual templating/runtime-generated markup may require manual integration. Nginx does not process .htaccess and therefore requires equivalent server configuration for web-deny protections.

Third-party hosting, WordPress/themes/plugins, CDNs, browsers, search engines and server modules remain outside OmegaWebApps' direct control. Support can explain the product's documented behavior and help interpret its evidence, but cannot guarantee outcomes controlled by those external systems.