Omega Security Engine Pro support

• Product: Omega Security Engine Pro
• Platform/version: Pure HTML 2.0.1
• Hosting/server stack and PHP version.
• Exact action being attempted and exact error/status text.
• Relevant URL/path/attachment ID/scan or batch context without sending passwords or secret keys.
• Whether the issue occurs on staging, production or both.
• What changed immediately before the issue appeared.
• Screenshots or copied log excerpts that do not expose credentials, private keys or payment secrets.

Do not send hosting passwords, cPanel credentials, private keys, Stripe secret keys or other authentication secrets.

Support scope and product boundaries

No security scanner can guarantee detection of every threat or prove a finding is malicious without review. Nginx ignores .htaccess; equivalent hardening rules require server configuration. Email DNS audits depend on publicly resolvable DNS records and correct domain/selector configuration.

Third-party hosting, WordPress/themes/plugins, CDNs, browsers, search engines and server modules remain outside OmegaWebApps' direct control. Support can explain the product's documented behavior and help interpret its evidence, but cannot guarantee outcomes controlled by those external systems.