Omega Security Engine Pro — Documentation

Version 1.0.0 Omega Web Apps omegawebapps.com

Omega Security Engine Pro is engineered for stability and predictability, but in rare cases you may encounter issues caused by server configuration, conflicting plugins, or aggressive hardening rules.

5. Troubleshooting

5.1 Firewall Blocking Legitimate Requests

If a legitimate request is blocked:

• Check the Security Logs tab for the blocked request.
• Review the IP, request path, and user agent.
• Whitelist the IP if necessary.

5.2 Locked Out of WordPress Admin

If you accidentally trigger the login guard:

• Wait for the lockout window to expire, or
• Log in from a different IP address, or
• Remove the blocked IP from the blocked_ips.json file via FTP.

5.3 File Monitor Shows Unexpected Changes

This may occur after:

• Plugin updates
• Theme updates
• WordPress core updates
• Server‑side file changes

Review the modified files to confirm whether the changes are legitimate.

5.4 Malware Scanner Flags Suspicious Files

If the malware scanner detects suspicious patterns:

• Review the file path and patterns detected.
• Check if the file belongs to a plugin or theme.
• Restore the file from a clean backup if needed.

5.5 .htaccess Rules Break the Site

If applying hardening rules causes issues:

• Go to the Hardening tab and click Remove Hardening Rules.
• If locked out, remove the Omega block from .htaccess manually via FTP.

5.6 White Screen or Fatal Error

If you encounter a fatal error:

• Rename the plugin folder from omega-security-engine to omega-security-engine-disabled.
• This disables the plugin instantly.

5.7 Admin Area Slows Down

Omega Security Engine Pro does not run in the admin area except for the dashboard UI. If you experience slowness:

• Check for conflicting plugins.
• Ensure your hosting environment meets PHP requirements.
• Disable unnecessary admin‑heavy plugins.

5.8 No Logs Are Appearing

If logs are empty:

• Ensure the logs directory inside the plugin is writable.
• Check file permissions (recommended: 755 for folders, 644 for files).